Once you’ve accepted that consumer reviews are important to your mobile notary success, the next question you probably have is about how to ask for reviews and when to ask for them.
You can get as creative as you want with this, and you can find a style that matches your personality.
If you’re uncomfortable asking for reviews, consider that 70% of consumers have left reviews before, and 90% of consumers use reviews to make buying decisions. That means you’re not asking for something out of left field here. They’re used to it!
More than that, most people want to help small business owners when they’ve had a positive experience.
So let’s talk about it.
As a rule of thumb, you’ll only ask a client for a review when you’ve delivered five-star service and there is no...
Reviews play a big part in making sure you get hired by your prospects that search for a “notary near me.”
Reviews are “social proof” that demonstrate that you’re a real business, and there’s less risk in hiring you because others already have.
Plus, search engines use positive commentary, like reviews, to help them decide which profiles to highlight on their coveted “first page” of search results.
So, the question often is, which platforms are better for customer reviews?
Sometimes you don’t have any control over this. A customer that is compelled to give a review will simply post on whatever platform they want to. Nothing wrong with that!
All reviews are good reviews (even the bad reviews, if you respond correctly).
But, if you’re a smart small business person (which you are), and you’ve implemented a review-getting strategy, you’ll likely be able to guide some of your customers to the...
Do you ever wonder why online customer reviews mean so much for your notary business?
It’s not some narcissistic desire for attention (usually).
Reviews are important because…
Reviews = Revenue.
Let me show you how.
There are two main reasons you should become a review-getting guru for your business.
The most obvious is social proof. Somewhere around 90% of consumers choose a business to work with based on reviews.
I could end the article here because numbers like that, even if they’re skewed by 40%, are enough to put a period on the sentence.
People care what other people think. That’s why social proof works so well. When your prospects see that other people have taken the risk and tried you out, and were pleased with the results, it blazes the trail to booking your services.
When you have great reviews (and lots of them), your prospects don’t have to think as hard. And...
Why do you resist following up with your prospects?
Ugh, we've all been there. You finally muster the courage to send the emails or the direct messages, or finally pop-in to an escrow or attorney office, and then...
You wait for that phone to ring...
Even though you know it's probably going to take more than one touch point for a prospect to get to know, like, and trust you enough to hire your services.
And then... the shame cycle happens:
Relax...you're not alone.
Let's stop the shame cycle today.
Most salespeople (that's you! Yep, you're a self-employed solopreneur wearing all the hats) don't follow-up. Me included. I have had to work hard to remind myself of it's importance.
"The fortune is in the follow-up" is not a myth....
Even the most dedicated notary can't answer the phone every time it rings. At some point, a notary has to:
Answering the phone during your chosen business hours is, of course, critically important, but it's just not possible that you can answer every single call.
If you can't answer the phone, it's imperative that you have a system in place that let's your customers and prospects know that you're a business that is still interested in serving their needs, even if you can't answer the phone at the time. How do you do that?
I've written extensively about how to answer the phone promptly and professionally (read "Hello…1876 Called and Wants Its Phone Greeting Back here).
But if you can't answer the phone, make...
If they needed a notary once, they’ll need one again…and again…and again.
And if they don’t, they’ll know someone who does.
This exponentially increases the lifetime value of your customers.
It works for any line of service you offer under the “notary umbrella” too. If they needed: fingerprinting/apostilles/field inspections/trust delivery/medical facility work, they’ll need it again or they’ll know someone who does.
That means the person you notarize today might be the person you fingerprint next month. And next year, that person might inherit land in Italy from their grandparents and need international document authentication services like an apostille. Then they find the love of their life and decide to get married right there in your town, and need a wedding officiant.
Maybe that’s an extreme example, but maybe it’s not....
As you elevate your network, the necessity for more effective introductions will rise in priority. High performers in any industry, including estate planning professionals, hospital administrators, university staff, or essentially anyone you may consider your ideal client as a credentialed professional, will protect their time more than anything.
So tactics like telling your client referral, "Call Bob and tell him I sent you," or "Here's Bob's number, just give him a call," are ineffective at best, and damaging to your reputation and relationships at worst.
If your goal is to help more people, which I am sure it is if you're reading this and in my orbit, then take a few extra minutes to refer the right away. And if you don't have time to do it right, wait until you do. A great introduction sets the new relationship upon a solid foundation that can get off to the right start faster & easier, and...
Through 26 business failures, I tried my share of network marketing opportunities.
Aside from Primerica and Legalshield, I wasn’t good at any of them. And even with those two, I was mediocre at best. I just happened to love the insurance products from those two companies, so they were easier to talk about.
And that ended up being a huge realization for me.
I’d get so enrolled with the vision, falling in love with the potential of the opportunity (a total reflection of my dating life at the time too), and daydreaming about:
And then reality hit.
The top three reasons I failed at network marketing:
I almost didn’t graduate high school because of two subjects: Keyboarding and algebra.
Keyboarding, by the way, was still done on a typewriter in 1996 Show Low, Arizona (somehow that was 26 years ago).
I wish I could say my failing grade was because I had some clairvoyant vision that computers were the wave of the future, and typing was obsolete, but that wasn’t it. I just didn’t go to class (and I still can’t type). That was the pitfall of being 18 years old for my senior year: I could sign myself out of school.
Well let’s just say I disagreed with Mr. Butler’ insistence that letters of the alphabet should be commingled with numbers to create a math problem (emphasis on problem).
Letters and I got along just fine in English class, geeking-out alone on paper, writing essays and book reports. But throw them in with mathematical equations, and suddenly they act like...
A friend and I bought a liquor store we found listed on BizBuySell.com in the early 2,000’s. It was just a small mom-and-pop shop, or more accurately a pop-and-son thing, and the son had lost interest so pop was selling cheap.
It was located in a pretty busy shopping center with a Home Depot as an anchor, so I was confident I could boost revenues and quickly grow to a second location.
Offer a compelling “lead magnet” and capture email addresses of my customers so I could communicate value on my terms.
Tapping into my experience with another business I was in, we bought a badass poker table and set it up in the store as a display and ran a promotion to win it.
The rules were simple:
The strategy was a hit, garnering over 1,200 email addresses of local imbibers of booze.
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