If there's one thing I've learned in life and business, it's that you can't avoid the problems and challenges. You have to face them head-on.
As we approach 2024, I see a few problematic areas for our industry. We can't ignore them, even if we wanted to.
At best, we adopt and adapt.
At worst, well, maybe it's back to the call center we go.
Rather than stick your head in the sand, shine a light into these three blindspots. I know it's overhwelming, especially if you're just starting out. But it's better you have one eye...
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